Story image

Zendesk & AWS - new data center coming to Sydney next month

26 Jul 2017

Zendesk is planning to open a new data center pod in Sydney to serve its customer base in Australia and New Zealand.

The Australian data center will join Zendesk’s other data centers in Japan, the United States, Ireland and Germany.  

Zendesk’s data centers utilise a combination of AWS, Google Cloud Platform and managed colocation data centers.

Brett Adam, vice president of engineering APAC and managing director of Australia and New Zealand, comments, “by opening a local service under a trusted AWS environment, we’ll be able to serve our local market more directly and with better performance.”

“This announcement continues Zendesk’s global strategy to provide organisations with greater opportunity and increased flexibility to serve their customers in multiple regions.”

Zendesk says the expanded cloud capabilities will provide its customers with enhanced security, resilience, and performance under a secure Amazon Web Services (AWS) environment.

Mikkel Svane, Zendesk founder and CEO, says, “the expanded cloud capabilities illustrate our commitment to the A/NZ market, and the customers we work with here.”

“We are excited to further expand our customer base by providing an improved service that meets their business requirements.”

With its Australian cloud implementation going live in August 2017, Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.

Zendesk’s expansion in Australia follows the company’s recent announcement to grow its Ireland team by 300 staff members. The company is also planning to move into a new office in Dublin in 2018, taking over 58,000 square feet of office space for its EMEA headquarters.

Zendesk is a customer service platform, aiming to help companies create customer relationships that are more meaningful, personal and productive.

Based in San Francisco, Zendesk operates in Asia Pacific, Europe, and the United States.

In Asia, the company has offices in Singapore, Manila and Japan.

Silicon Valley to lose its tech centre crown to global cities
A new survey of tech industry leaders found the majority believe it is likely the Valley will be usurped within four years by other cities around the world.
Hybrid cloud set to mitigate vendor lock-in within Thailand
IDC has released its top 10 predictions for Thailand's IT industry through to 2022.
French cloud giant sets up shop in two APAC data centres
OVH Infrastructure has expanded its public cloud services in the Asia Pacific (APAC) market operating from two data centres within the region.
SecOps: Clear opportunities for powerful collaboration
If there’s one thing security and IT ops professionals should do this year, the words ‘team up’ should be top priority.
Data center colocation market to hit $90b in next five years
As data center services grow in popularity across enterprises large and small, the colocation market is seeing the benefits in market size.
Google doubles down on hybrid cloud strategy
CSP is a platform that aims to simplify building, running, and managing services both on-premise and in the cloud.
OVH launches public cloud down under
OVH Public Cloud services is expanding to Australia out of two data centres - one in Sydney and one in Singapore.
Huawei invests in cloud deployment for Singapore
The company says its new strategic investment reflects growing demand for cloud service solutions across Asia Pacific.