Safe Software launches 24/7 global support for FME platform users
Safe Software has expanded its Premium Extended Support programme, introducing 24/7 global coverage for users of its FME platform.
The new offering is designed to ensure that customers using FME, Safe Software's enterprise integration platform, can access expert assistance at any time, helping to minimise downtime and keep essential processes running continuously.
Global round-the-clock help
With the expanded Premium Extended Support, Safe Software clients now have access to senior specialists and rapid escalation paths at all hours. This is aimed at organisations operating in sectors such as government, utilities, transport and financial services, where continuous operations are crucial and any disruption could result in significant costs.
Don Murray, Chief Executive Officer and Co-founder of Safe Software, commented on the company's approach to customer service and the rationale behind the upgrade.
"At Safe Software, customer obsession is how we operate. With Premium Extended, we're giving our global customer base the assurance that no matter where or when an issue arises, they have direct access to senior specialists and guaranteed escalation until the problem is resolved. This is about ensuring business continuity for customers who can't afford to slow down," he added.
Premium Extended builds upon Safe Software's existing Premium Support by introducing 24-hour availability of senior support staff and a commitment to maintain urgent assistance without interruption. The company states that clients are able to select the support arrangement that fits their particular requirements - whether that means improved response times during standard business hours, a dedicated Technical Account Manager for strategic support, or continuous global coverage.
Choice of support levels
The expanded programme allows for customisable support levels. Options include faster responses during working hours, access to a dedicated technical contact, or the highest tier with 24/7 worldwide help. This range is intended to address distinct operational demands and risk profiles faced by enterprise customers.
Safe Software notes that the enhancement to Premium Extended Support directly addresses the stakes associated with downtime in mission-critical scenarios across its international customer base.
Focus on business continuity
The expansion aligns with Safe Software's stated commitment to customer assurance and reliability, particularly for industries where delays or outages can lead to operational disruptions or financial losses.
The FME platform is used by over 20,000 organisations in more than 120 countries, reflecting Safe Software's broad global customer community. The provision of 24/7 support brings all FME users into alignment with requirements for continuous, business-critical operations.
Safe Software's range of integration products includes solutions for spatial data, big data, cloud migration, and real-time data streaming. Its FME technology is accessible in multiple languages and supported by an international partner network.
The 24/7 Premium Extended Support is available immediately to Safe Software clients globally.
