Story image

Local IT provider partners with Maori tribe to improve healthcare services

05 Nov 14

IT company K&L has partnered with East Coast iwi Ngati Porou, enabling health professionals working on the East Coast have access to a specialised 24/7 help desk and other crucial IT services.

The 12-month contract will see K&L Technologies provide all network, software and fleet maintenance and support, as well as an inbuilt help desk system 24-hour help desk via Google Apps, to Ngati Porou Hauora staff.

Kyle Wikaire, owner/director of Gisborne-based K&L Technologies believes his company was selected because of their innovative IT solutions and the ability to offer a locally-based service.

Covering some 200km of the East Coast from Potikirua, near Hicks Bay, in the north to Te Toka-a-Taiau, Gisborne, in the south – Ngati Porou Hauora offers health and disability care out of Te Puia Hospital, general practices and numerous other coastal health clinics.

“We provide support right across the Ngati Porou Hauora network, including maintaining their fleet, software, video conferencing facilities, server architecture and maintenance, active directory, VPN, DNS, DHCP, Google Apps for emails and procurement,” says Wikaire.

“One of our biggest points of difference is that we are a locally based company, so when we are dealing with local people and local issues – we can easily relate. So often large, multi-national companies are supplying maintenance and IT support services, but they don’t understand the work that’s happening on the ground – that can be so frustrating for the end user.”

K&L Technologies have also recently worked with Ngati Porou, in conjunction with the Ministry of Health and Bay of Plenty District Health Board, to implement a video conferencing network across six clinics and the emergency department of Te Puia Hospital.

“Telehealth allows patients direct consultation with health professionals, including specialists. This is particularly beneficial for those living in rural and remote areas where it is often difficult to access health services. Implementing, maintaining and servicing this video network is a major part of our contract with Ngati Porou Hauora,” Wikaire says.

K&L Technologies is also working with Ngati Porou to build a data centre, to allow the iwi greater control and ownership of their information and reduce data sovereignty issues.

Marcus Lloyd, Ngati Porou group IT manager, says he is excited about the new partnership. “Working with K&L Technologies is helping us advance our aims to become the most technologically advanced iwi in the country. Their expertise and enthusiasm with allow us to deliver services and value to our people, utilising the best technology and people available."

Lenovo DCG moves Knight into A/NZ general manager role
Knight will now relocate to Sydney where he will be tasked with managing and growing the company’s data centre business across A/NZ.
The key to financial institutions’ path to digital dominance
By 2020, about 1.7 megabytes a second of new information will be created for every human being on the planet.
Is Supermicro innocent? 3rd party test finds no malicious hardware
One of the larger scandals within IT circles took place this year with Bloomberg firing shots at Supermicro - now Supermicro is firing back.
Record revenues from servers selling like hot cakes
The relentless demand for data has resulted in another robust quarter for the global server market with impressive growth.
Opinion: Critical data centre operations is just like F1
Schneider's David Gentry believes critical data centre operations share many parallels to a formula 1 race car team.
MulteFire announces industrial IoT network specification
The specification aims to deliver robust wireless network capabilities for Industrial IoT and enterprises.
Google Cloud, Palo Alto Networks extend partnership
Google Cloud and Palo Alto Networks have extended their partnership to include more security features and customer support for all major public clouds.
DigiCert conquers Google's distrust of Symantec certs
“This could have been an extremely disruptive event to online commerce," comments DigiCert CEO John Merrill.